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Identify, label, and classify key topics
for trend insights and agent support.
Sentiment Analysis
Assess sentiments as positive, neutral,
or negative for improved CX.
Language Detection
Automatically detect and transcribe language for an enhanced customer experience.
Speaker Diarization
Facilitates easy detection and labeling
of speaker changes in conversations.
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Summarization
Enhance readability, usability, and analysis by summarizing audio content sections.
Topic Detection
Use topic detection in audio for easy search and to uncover trends.
Entity Detection
Use entity detection to identify names, locations, and account numbers.
Sentiment Analysis
Determine positive or negative opinions in the transcript of your audio for better CX.
Speaker Diarization
Detect and labeling speaker number or changes in conversation.
summarize=true
The customer, John Smith, calls Nissan to inquire about the cost of updating the map in his car. The representative, Lauren, informs him of the newest version of the map and offers to set up an order for him. John agrees to use his credit card and provides his phone number to place the order.
detect_topics=true
I did. Do you need the customer number? Yes, please. Okay. It’s one five two four three. Thank you. And the year make and model of your vehicle? Yeah. I have a two thousand nine Nissan Alt. Oh, nice car. Yeah. Thank you. We really enjoy it. Okay. I think I found your profile here. Can I have you verify your address and phone number, please? Yes. It’s twelve fifty five North Research Way. That’s in Ore Utah eight four ninety seven and my phone number is A one four thirty one one thousand.
“topics”: “customers, vehicle, purchasing”
detect_entities=true
Thank you for calling Nissan. My name is Lauren. Can I have your name? Yeah. My name is John Smith. Thank you, John. How can I help you? I was just calling about to see how much it would cost to update the map in my car? I’d be happy to help you with that Today, did you receive a mailer from us? I did. Do you need the customer number? Yes, please. Okay. It’s one five two four three. Thank you. And the year make and model of your vehicle? Yeah. I have a two thousand nine Nissan Alt.
| Person
| Time
| Cust. Number
| Vehicle Type
sentiment_analysis=true
I did. Do you need the customer number? Yes, please. Okay. It’s one five two four three. Thank you. And the year make and model of your vehicle? Yeah. I have a two thousand nine Nissan Alt. Oh, nice car. Yeah. Thank you. We really enjoy it. Okay. I think I found your profile here. Can I have you verify your address and phone number, please? Yes. It’s twelve fifty five North Research Way. That’s in Ore Utah eight four ninety seven and my phone number is A one four thirty one one thousand.
“sentiment”: “positive”
speaker_diarization=true
Speaker 0:
Thank you for calling Nissan. My name is Lauren. Can I have your name?
Speaker 1:
Yeah. My name is John Smith.
Speaker 0:
Thank you, John. How can I help you?
Speaker 1:
I was just calling about to see how much it would cost to update the map in my car?
Speaker 0:
I’d be happy to help you with that Today, did you receive a mailer from us?
Speaker 1:
I did. Do you need the customer number?
Speaker 0:
Yes, please.
Speaker 1:
Okay. It’s one five two four three.
Speaker 0:
Thank you. And the year make and model of your vehicle?
Speaker 1:
Yeah. I have a two thousand nine Nissan Alt.
Speaker 0:
Oh, nice car.
Speaker 1:
Yeah. Thank you. We really enjoy it.
Speaker 0:
Okay. I think I found your profile here. Can I have you verify your address and phone number, please?
Speaker 1:
Yes. It’s twelve fifty five North Research Way. That’s in Ore Utah eight four ninety seven and my phone number is A one four thirty one one thousand.
Speaker 0:
Thanks. John. I located your information. The newest version we have available for your vehicle is version seven point seven which was released in March of Twenty twelve. The price of the new map is ninety nine dollars plus shipping and tax. Let me go ahead and set up this order for you.
Speaker 1:
Well, Can we wait just a second. I’m not really sure if I can afford it right now.
Speaker 0:
Alright. Well, here are a few reasons to consider purchasing today? It looks as though you haven’t updated your vehicle for three years. So that would be the equivalent of getting three years worth of updates for the price of one.
Speaker 1:
Oh, okay.
Speaker 0:
In addition, special offers like the current promotion don’t come around too often. I would definitely recommend taking advantage of the extra fifty dollars off before it expires.
Speaker 1:
Yeah. That does sound pretty good.
Speaker 0:
If I set this order up for you now, it’ll ship out today and for fifty dollars less. Do you have your credit card handy and I can place this order for you now.
Speaker 1:
Yeah. Let’s we know let’s go ahead and use a Visa. My number is
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